REPLACEMENT AND RETURNS
Contact and assistance
If you need information and for any requests relating to replacements and returns, do not hesitate to contact us. We will be happy to assist you.
Our contact details are as follows: Telephone +39 02 36102570
If for some reason you are not satisfied with your purchase you can exercise your right of withdrawal, within fourteen (14) days from the date of delivery of the products purchased on the online store 1921tshirt.com. Items must be returned unworn, undamaged and unused, with all tags attached, within 14 days of receipt of the return authorization. To proceed with the return it is necessary to send an email with the request to the address firstname.lastname@example.org. You will not be able to return products customized with your name or logo in accordance with your specifications.
Shipping costs are at your expense.
Things to do to return an item:
1.Tell us your intention to return the item within 14 days from the delivery date.
2.Our Customer Service will process the request and send you the return authorization with shipping address.
3.Return the item with its tag, otherwise it will not be accepted.
4. 1921Tshirt will refund the order amount except shipping costs.
5.In the event that the above conditions are not met, or the returned item is not in its original condition or damaged, 1921Tshirt will not proceed with the refund. In this case, you can decide to have the item returned at your expense.
The refund is issued on the same payment method used for the purchase within 14 days from the day we receive the return at our distribution center. The time required to display the amount on the credit card may vary due to local banking procedures.
- Credit card: the time depends on the credit issuer. As soon as the refund is issued, we will send you a confirmation email. In case of imminent expiry of the credit card, the refund will be made by bank transfer to the coordinates sent by the customer. 1921Tshirt is not responsible for failure to communicate credit card expiration and refunds made on expired cards.
- Paypal: the refund will be issued directly to your Paypal account, you will receive a confirmation email from us once the refund has been requested.